Chatbots are dead?

(written by lawrence krubner, however indented passages are often quotes). You can contact lawrence at:, or follow me on Twitter.


But now we’re really changing things up, killing off what was once our sacred cow — a Digit experience built on messaging. We’ve redesigned our app with a graphical UI to make everything clearer and more intuitive. The old conversational UI is still there, in the background. But all the functions you want are now on tap, not commands to type. And we’re happy to admit openly what we’ve long considered quietly — chatbots aren’t the answer for keeping an eye on your money.

In fact, we’ll go so far as to say the promise of chatbots is dead. That is, if the potential we envisioned for them was ever truly alive. The technology to make AI-powered assistants truly useful is still far out of reach, and people aren’t rushing to close that gap by adapting their behavior. Which is why, after years of being told chatbots are the future, there’s still no killer app to prove it. Others seem to agree.

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