NLP versus Conversational AI

(written by lawrence krubner, however indented passages are often quotes). You can contact lawrence at:

Obviously, I have written a lot about this subject during the year. See my post “What happens when the Board Of Directors begins to panic“.

But this is getting big:

To date, commercial NLP research has been focused on understanding the many ways people say commands like, “Set my alarm for 7 am tomorrow” or “Find a good pizza place nearby.” To unlock the power of conversational computing, new technology is required that extracts semantics across multi-turn natural language exchanges, and maintains contextual understanding over time. With conversational AI, people can accomplish transactions that would be impossible with today’s command based virtual agents.