Airline found liable for AI chat

(written by lawrence krubner, however indented passages are often quotes). You can contact lawrence at:, or follow me on Twitter.

This is a huge ruling, at least in Canada, in so far as corporations now face legal liability for any mistakes their AI might make. And while the court is in Canada, any airline that flies to or from Canada will now have to adapt to this ruling. From the article:

According to a civil-resolutions tribunal decision last Wednesday, when Moffatt applied for the discount, the airline said the chatbot had been wrong – the request needed to be submitted before the flight – and it wouldn’t offer the discount. Instead, the airline said the chatbot was a “separate legal entity that is responsible for its own actions”. Air Canada argued that Moffatt should have gone to the link provided by the chatbot, where he would have seen the correct policy. 

The British Columbia Civil Resolution Tribunal rejected that argument, ruling that Air Canada had to pay Moffatt $812.02 (£642.64) in damages and tribunal fees. “It should be obvious to Air Canada that it is responsible for all the information on its website,” read tribunal member Christopher Rivers’ written response. “It makes no difference whether the information comes from a static page or a chatbot.” The BBC reached out to Air Canada for additional comment and will update this article if and when we receive a response.

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